1. PRICES

(a) All prices are in GBP (British Pounds) .
(b) Any orders placed with Nile Trading Ltd.will be converted from GBP (British Pounds) into your currency by your credit/debit card company when they process the order.
(c) When you place your order, you are offered the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

2. SELLER

The seller is Nile Trading Ltd. Registered in England No. 2578204. Registered office Nile House, 22 Pingle Street, Northgate, Leicester, LE3 5DB.

3. ORDER ACKNOWLEDGEMENT

Your order will be acknowledged on our web site on the understanding that delivery is subject to availability. We reserve the right to refuse to supply any individual or company. All orders will be acknowledged via the customer's e-mail within 4 working days of placing the order. Occasionally we may be unable to deliver if stock runs out or is withdrawn or circumstances arise beyond our control but if there is a problem, we will let you know as soon as we can by e-mail. If this happens you will be given an immediate refund of any payment made. This will discharge any liability for failure to deliver the goods in question.

4. DELIVERY

(a) Our aim is to deliver goods approximately 7 working days in the U.K. after receiving your order.      Delivery of the goods to the rest of the world will depend upon the location, but will typically take      between 7-21 working days after receiving your order. We will let you know as soon as we can if a     delay is anticipated via e-mail. We shall not accept liability for late delivery by the carrier. All custom     duties and taxes applicable within a foreign territory shall be the sole responsibility of the buyer. 
(b) Claims for shortages or damages will only be entertained if they are communicated to us by fax,      letter or e-mail to our Customer Services Desk, (see below) within 30 days from the receipt of the      goods.
(c) If an item arrives damaged or is incorrect then please return it within 30 days in its original      packaging, accompanied by an explanation.
(d) A signature will be required to acknowledge delivery. The signature of the person accepting delivery     at the delivery address will be proof that you or the person, to whom the order is addressed, has     received the delivery. This does not affect your statutory rights.

5. CUSTOMER SUPPORT AND SERVICE DEPARTMENT

If you require further information or support in placing your order our customer service department can be contacted on (0116) 242 6970, (standard rate call cost) and is open between 9am-5pm Monday to Friday. Alternatively, you can e-mail them on thermalorders@nile.co.uk.. We will endeavour to respond to all e-mails within 2 working days.

6. COMPLAINTS PROCEDURE

We praise ourselves in dealing and responding to customer complaints within 5 working days. All complaints are treated in the strictest of confidence, fairly and effectively by our customer services department. If by any chance your complaint has not been dealt with effectively or within 5 working days, (unless further time is needed to elucidate the position) you may wish to proceed to the Customer Services Manager at the address below.

7. CANCELLATION RIGHTS

As a customer you are given the right to cancel the order within 7 working days, without giving a reason. The 7 day period commences from the day after the day you receive the goods. The cost of returning the goods will rest with the customer. In the event of cancellation occurring all monies will be refunded within 30 days, if not sooner.

8. PRIVACY POLICY

We value the privacy of our clients. Therefore, any information given at the time of the ordering and registering process will not be used by us or passed on to third parties for marketing purposes. We guarantee to comply with the standards, procedures and requirements laid down in the Data Protection Acts of 1984 and 1988 to ensure that the personal information you give is kept secure and processed lawfully and fairly. If further information is required contact the Customer Services Manager, at the address below.

9. GENERAL

(a) The reproduction of colours is as accurate as the photographic and production process will allow.
(b) All matters concerning and incidental to any offer or agreement for the purchase and sale of goods      from our web site shall be construed and governed according to English Law and English courts shall      have jurisdiction in all such matters.
(c) Title of goods supplied by us shall pass to the buyer upon payment price in full.

Until the price of the goods has been paid in full the relationship between ourselves and the customer in respect of the goods shall be that of bailer and bailee and should the buyer sell the goods before paying ourselves for them, he shall do so at his own risk. This does not affect your statutory rights.

If you have any queries, please contact sales@Nile.co.uk or Nile Trading Ltd. Nile House, 22 Pingle Street, Northgate, Leicester, LE3 5DB. Tel: + 44 (0) 116 242 6970 Fax: + 44 (0) 116 2519554.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS